This Privacy Policy explains how Key Tech MSP collects, uses and shares information through the website keytechmsp.com. It covers this website only. Information we handle while providing IT services to clients is governed by the separate written agreement with each client, not by this policy.
1. Who we are
Key Tech MSP (“Key Tech MSP,” “we,” “us”) is a managed IT services business based in Woodland Hills, California, serving businesses in the West San Fernando Valley and nearby communities.
Key Tech MSP operates this website and is responsible for the information collected through it, as described in this Privacy Policy. Questions about this policy or your information can be sent to info@keytechmsp.com.
2. Information we collect
Information you give us
- Contact form: first and last name, company, work email, phone number, number of employees, and what you need help with.
- Phone calls, voicemail, text messages and email you send us, including your phone number or email address and the content of your message.
Please do not send passwords, account credentials, financial account numbers or other sensitive information through our website forms.
Information collected automatically
- Website delivery and security: requests to this website pass through Cloudflare, which may process your IP address and technical request information (such as browser type, the page requested and the time of the request) to deliver the website, protect it against attacks and abuse, and improve performance.
- Website hosting: our hosting provider, HostGator, may record similar technical information in server logs used to operate and secure the website.
- Form processing: when you submit a form, our form provider receives technical information such as your IP address, browser type and the time of submission, which is used to deliver the message and filter spam.
- Analytics: we use Google Analytics, which collects information about your visit, such as pages viewed, how you arrived at the site, approximate location (derived from your IP address), device and browser type, and identifiers stored in cookies.
- Advertising measurement: if Google Ads tags are enabled, Google may collect similar information to measure whether our ads lead to inquiries. See Section 5.
3. How we use information
- To respond to your inquiry, schedule calls and prepare proposals or quotes.
- To understand how visitors use the website and to improve it.
- To measure the effectiveness of our advertising, if we run online ads.
- To protect the website and our business, including preventing spam and abuse.
- To comply with legal, tax and accounting obligations.
4. How we share information
We do not sell personal information. We share information only as described here:
- Service providers that help us operate the website and our business, including:
- Formspree, which receives contact form submissions from this website and delivers them to us as email notifications;
- Google, which provides Google Analytics and Google Ads (if enabled) and Google Voice, our business phone service;
- HostGator, which hosts this website;
- Cloudflare, which manages our domain name and DNS and provides reverse proxy, security and performance services for keytechmsp.com. Website traffic passes through Cloudflare’s network before it reaches our host.
- Legal reasons: when required by law or legal process, or to protect the rights, safety or property of Key Tech MSP, our clients or others.
- Business transfers: if our business is sold, merged or transferred, information may be transferred as part of that transaction.
- With your consent or at your direction.
5. Cookies, analytics and advertising
We use Google Analytics on all pages of this website to understand website traffic, including whether visitors send us an inquiry through the contact form (we record that a form was submitted, not what you wrote). We have turned off Google signals and ad personalization for our Analytics data. We may use Google Ads in the future to measure whether our ads lead to inquiries. These Google services use cookies and similar technologies. Google’s use of this information is described in How Google uses information from sites that use its services.
- You can opt out of Google Analytics with the Google Analytics opt-out browser add-on.
- You can control ad personalization in Google’s My Ad Center.
- Cloudflare may set strictly necessary cookies used to protect the website against malicious traffic. These are not used for analytics or advertising.
- You can block or delete cookies in your browser settings. Blocking cookies does not prevent you from using the website or its forms.
Visitors in the European Economic Area, United Kingdom and Switzerland. For visitors from these regions, this website uses Google Consent Mode with analytics and advertising storage set to “denied,” so Google Analytics and advertising cookies are not set. Google may still receive limited, cookieless measurement data.
Global Privacy Control. If your browser sends a Global Privacy Control (GPC) signal, this website does not load Google Ads advertising tags. Under California law, some uses of advertising cookies can be considered “sharing” personal information for cross-context behavioral advertising, and we treat a GPC signal as a request to opt out of that sharing.
Do Not Track. Apart from honoring the Global Privacy Control signal as described above, this website does not currently respond to “Do Not Track” browser signals, because there is no common standard for them.
6. How long we keep information
We keep inquiry information for as long as we need it to respond to you and to maintain business records. If you do not become a client, we generally delete or de-identify inquiry information within 12 months after our last contact with you. Information about clients is kept according to the client’s service agreement. Google Analytics data is a separate category: it is kept according to the data retention setting in our Google Analytics account, which is independent of the inquiry retention period described above.
7. Security
We use reasonable administrative, technical and physical safeguards to protect the information we collect. No website, email or internet transmission is completely secure, so we cannot guarantee absolute security.
8. Your choices and California privacy rights
You may ask us to:
- tell you what personal information we have about you and how we use and share it;
- correct inaccurate personal information;
- delete your personal information;
- stop contacting you; and
- opt out of any “sale” or “sharing” of your personal information for cross-context behavioral advertising.
California residents may have these rights under the California Consumer Privacy Act, as amended, where that law applies. Whether or not it applies to our business, we will respond to reasonable requests. To make a request, email info@keytechmsp.com or call (424) 252-1273. We may need to verify your identity before acting on a request, and an authorized agent may submit a request on your behalf with your written permission. We aim to respond within 45 days. We will not discriminate against you for exercising your privacy rights.
9. Children
This website is intended for businesses and is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has sent us information, contact us and we will delete it.
10. Other websites
This website links to other websites and services that we do not control. Their privacy practices are governed by their own policies.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page. If we make material changes, we will note them on this page.
12. Contact us
Questions or requests about this Privacy Policy can be sent to:
Key Tech MSP
Woodland Hills, CA
Phone: (424) 252-1273
Email: info@keytechmsp.com